Troubleshooting

Solutions to the issues we see most often. If none of these resolve your problem, reach out through the Bug Report portal.

Sign-in & Access

I can't sign in

• Confirm you're using the correct organization URL and credentials.
• Use the "Forgot password" link to reset your password.
• If your organization uses single sign-on, sign in through your identity provider.
• Still stuck? Your account may be inactive — contact your system administrator.

A page says "Page Under Construction"

That section of the documentation is still being written. Use the search bar to find related content, or check back later as we expand the docs.

API Errors

The API returns 401 Unauthorized

A 401 means your request isn't authenticated. Check that your access token or API key is present and valid, and that the token hasn't expired. See Authentication for the full flow, including how to refresh a token.

The API returns 403 Forbidden

A 403 means you're authenticated but lack the required scope for that endpoint. Review the scope listed on the endpoint and confirm your token or API key has it. See Scopes for the catalogue.

Assets & Sharing

A share link isn't working

• Confirm the share hasn't expired or been revoked.
• Check that the recipient has the access level the share grants.
• Re-create the share if needed. See Assets for the sharing model.